Like many organizations, Public Housing Authorities rely on online systems to carry out a wide range of essential operations. However, PHAs using antiquated software often face a multitude of challenges and frustrations. Outdated software impedes operations, leads to delays, hinders financial processes, and increases the PHA’s susceptibility to cyber threats.
Issues Posed by Outdated Software
PHAs rely on IT systems for many crucial processes, including inspections, application management, reporting, and other necessary functions. These online processes are essential for maintaining the safety, security, and everyday operations of PHAs. However, HUD has long experienced issues due to software complications, with IT failures causing major disruptions in PHAs across the country. Reliance on outdated information technology (IT) systems and software not only causes delays and disorganization in PHAs but can also increase the risk of cyber threats and serious data breaches. For the last several years, HUD has been working towards technology modernization and increased cybersecurity.
In a report entitled “Top Management Challenges Facing the U.S. Department of Housing and Urban Development,” The Office of Inspector General summarized the most pressing issues facing HUD in fiscal year 2025. The report discussed HUD’s continued efforts to improve cybersecurity, but also spoke about the ongoing challenges related to the use of “legacy systems.” Legacy systems refer to older or outdated hardware, software, and programs. The report states, “These legacy systems and processes present elevated risks to HUD’s IT environment and increase risk in the functionality of HUD’s key programs. Managing cybersecurity risks for legacy systems is resource-intensive and limits OCIO’s capacity to acquire and deploy the technology necessary to implement or improve critical security controls.” The report points to the difficulties HUD programs face in attempting to modernize a large number of legacy systems while operating within a limited budget.
Impact on Financial Processes and Reporting
Among the operations negatively impacted by the use of outdated software are critical financial processes. Antiquated manual processes leave more room for error and inaccuracy than modern online systems. The use of outdated software impedes budgeting and financial reporting processes, impacts the efficiency of audits, and prohibits auditors from running certain reports.
Software Options and Benefits
Modern IT systems significantly enhance efficiency and organization across financial processes and other PHA functions. A variety of software options are available to PHAs for use in both tenant accounting and financial accounting. Some commonly used programs include PHA-Web, Yardi PHA Suite, MRI Software (HAPPY and Lindsey), AppFolio, and RealPage. These platforms offer a range of benefits such as electronic document storage, paperless processing, streamlined workflows, automated processes, routine maintenance, and other features. PHAs should use the most recent, up-to-date version of the program available.
Additional Guidance
Up-to-date technology, reliable operations, and effective financial processes are all necessary for your PHA to function optimally and provide the critical services relied on by so many. For more guidance on improving financial processes within your PHA, please don’t hesitate to reach out to RBT CPAs. RBT CPAs proudly provides our accounting, audit, tax, and advisory services to HUD programs in the Hudson Valley and beyond. At RBT CPAs, we believe we succeed when our clients succeed. Give us a call today to find out how we can be Remarkably Better Together.